Welcome to Victorious Fashion! We’re here to help you with any questions you may have about our products, shipping, returns, and more. Below, you’ll find answers to some of the most frequently asked questions.
Product Questions
What types of products does Victorious Fashion offer?
Victorious Fashion offers a wide range of clothing items including Bottoms, Button Ups, ESSENTIALS, Graphic Tees, Jackets, Jeans, Jerseys, Joggers, Matching Sets, and Moto Jeans. Our collection is designed to cater to a variety of styles and preferences.
Are the products available in different sizes?
Yes, our products are available in a range of sizes to ensure a perfect fit for everyone. Please refer to the size chart provided on each product page for detailed measurements.
Shipping & Delivery
What shipping options are available?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing times may be slightly longer.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress through the carrier’s website.
Returns & Exchanges
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Items must be in their original condition with all tags attached. For more details, please visit our Returns & Exchanges page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Payment & Account
What payment methods are accepted?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Contact Us
How can I contact customer service?
If you have any questions or need assistance, please reach out to our customer service team at [email protected]. We’re here to help!
Thank you for choosing Victorious Fashion. We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to contact us. Happy shopping!