Introduction

At Victorious Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process and requirements.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unworn, unwashed, and in its original condition with all tags attached.
  • Returned within 15 days of receiving the item.
  • Accompanied by the original receipt or proof of purchase.

Note: Due to hygiene reasons, certain items such as underwear, swimwear, and socks are non-returnable and non-exchangeable.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN).
  2. Package the Item: Securely package the item in its original packaging, including all tags and accessories. Include the RAN on the outside of the package.
  3. Ship the Item: Send the package to the following address using a trackable shipping method:

Return Address:
Victorious Fashion
3534 Rhode Island Avenue
LOS ANGELES, US 90001

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Note: Shipping costs are non-refundable.

Exchange Process

If you wish to exchange an item for a different size or color, please indicate this in your initial email. Once we receive the returned item, we will process the exchange and ship the new item to you. Standard shipping fees will apply for the new item.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Victorious Fashion Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [Item Name(s)]
  • Reason for Return/Exchange: [Reason]
  • Preferred Action: [Refund/Exchange for Size/Color]

Please provide me with a Return Authorization Number (RAN) and any further instructions.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

  • Underwear
  • Swimwear
  • Socks

Contact Us

If you have any questions or need further assistance, please contact our customer service team at [email protected].